Connecting vulnerable seniors to the care they need — reducing ER overuse, avoidable hospitalizations, and failed specialist coordination across Los Angeles County.
Dual-eligible seniors use the ER 3× more than privately insured patients
68%
Of low-income seniors miss specialist follow-up within 30 days of discharge
$8K+
Average cost per avoidable hospital readmission to health systems
The problem we solve
Why vulnerable seniors fall through the cracks
"Low-income and housing-insecure older adults frequently fail to access medically necessary specialty care because they cannot independently navigate healthcare systems, transportation, referrals, paperwork, or digital systems."
— Senior VP, BHBF
Repeat ER useSeniors return to the ER because follow-up care never happened
Readmission riskDischarge plans fail without navigation support and follow-up
Unmanaged chronic careDiabetes, hypertension, and heart disease go uncontrolled
Social isolationNo support system to facilitate care engagement or follow-through
What we provide
Navigation & coordination services
Ben Harris Business Fund does not provide medical treatment. We provide the connections, coordination, and hands-on support that make treatment possible and effective for medically vulnerable elders.
We carefully vet all vendors and partners for quality, professionalism, responsiveness, and cultural competency — so seniors receive reliable support they can trust.
Healthcare navigation
Scheduling specialist appointments
Referral tracking and coordination
Discharge instruction support
Care team communication
Transportation coordination
Arranging medical rides
Accompanying elders to appointments
Same-day and scheduled transport
NEMT coordination support
Medication & follow-up
Pharmacy coordination
Appointment reminders
Post-discharge follow-up calls
Compliance tracking and support
Benefits navigation
Medi-Cal & Medicare enrollment
SSI and IHSS applications
CalAIM Community Supports
Housing resource referrals
Digital assistance
Patient portal setup & navigation
Online scheduling support
Telehealth assistance
Digital literacy coaching
Community engagement
Interactive health workshops
Benefits literacy trainings
Multilingual sessions
Trusted community settings
Target population
Who we serve in Los Angeles County
We specialize in reaching seniors most likely to fall through the gaps of the healthcare system — and most likely to become high-cost, high-utilization patients without intervention.
Medi-Cal eligible seniorsIncluding managed care enrollees
Socially isolated eldersLiving alone with limited support networks
Housing-insecure older adultsAt risk of or experiencing homelessness
High ER utilizersFrequent emergency department visitors
Cognitively overwhelmed patientsUnable to navigate complex systems independently
↓ ER overuse
Navigate seniors to the right care before crises occur
↓ Readmissions
Post-discharge follow-up that keeps patients on track
↑ HEDIS scores
Drive follow-up visit and medication compliance metrics
✔ CalAIM ready
HRSN-aligned services for ECM and Community Supports
Why health systems choose us
A trusted community-based care navigation partner
Ben Harris Business Fund is positioned as a healthcare access stabilization and care coordination organization — not an informal advocacy group. We speak the language of value-based care, HEDIS metrics, and CalAIM compliance.
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Reduce avoidable costsLower ER overuse, readmissions, and unmanaged chronic conditions that drive system costs
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Move HEDIS numbersOur follow-up and medication compliance work directly improves key performance measures
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CalAIM alignmentHRSN-compliant services supporting ECM and Community Supports contracting requirements
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Community trustWe reach seniors other organizations cannot — in languages, settings, and formats they trust
Ideal partners
Kaiser Permanente
L.A. Care Health Plan
Health Net
LA County DHS
Hospital Systems
ECM Organizations
Get involved
Ready to reduce costs and improve outcomes for vulnerable seniors?
We are actively seeking partnerships with health plans, hospital systems, and CalAIM organizations in Los Angeles County. Let's discuss how Ben Harris Business Fund can support your quality goals.
